Last updated: 08.02.2026.

This Privacy Policy explains how A.N. Group 2022 d.o.o. (hereinafter: the “Company”, “we”, “us”, “our”) collects, uses, stores, and protects personal data of users of the website https://angroup.rs (hereinafter: the “Website”), in accordance with the applicable laws of the Republic of Serbia and the General Data Protection Regulation (GDPR), where applicable.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The controller of personal data is:

A.N. Group 2022 d.o.o.
Cvetanova Ćuprija 107N
11050 Belgrade, Serbia
VAT (PIB): 113296920
Company ID (MB): 21841234
Email: office@angroup.rs

2. Personal Data We Collect

We may collect the following personal data through the Website:

a) Data provided directly by users

Through contact, reservation, and quote request forms:

• First and last name
• Email address
• Phone number
• Service-related details (type of service, addresses, date and time, vehicle selection, etc.)
• Message (optional)

b) Technical and automatically collected data

• IP address (anonymized or shortened where applicable)
• Device type and browser
• Operating system
• Website usage data (via cookies, subject to user consent)

3. Purpose of Data Processing

Personal data is processed for the following purposes:

• Responding to user inquiries and requests
• Processing reservations and quote requests
• Organizing and providing transportation services
• Communication related to service delivery (email, phone, SMS, messaging applications)
• Improving the functionality, content, and security of the Website
• Website analytics and statistical analysis (with user consent)
• Sending offers and information related to our services, where legally permitted

4. Legal Basis for Processing

Personal data is processed on one or more of the following legal bases:

• User consent (e.g. cookies, analytics, marketing communication)
• Taking steps at the user’s request prior to entering into a contract
• Performance of a contract for service provision
• Legitimate interests of the Company (e.g. service improvement and Website security)
• Legal obligation, where applicable

5. Data Retention

Personal data is retained:

• For as long as necessary to fulfill the purpose for which it was collected
• For the duration of the business relationship and a reasonable period thereafter
• Longer where required to comply with legal obligations (e.g. accounting or tax regulations)

Users may request deletion of their personal data at any time, unless retention is required by law or necessary for the establishment, exercise, or defense of legal claims.

6. Cookies

The Website uses cookies to ensure proper functionality, enhance user experience, and enable analytics and advertising in accordance with applicable regulations.

Types of cookies we use or may use:

• Necessary cookies – required for basic Website functionality
• Analytical cookies – e.g. Google Analytics
• Marketing cookies – e.g. Google Ads, Meta (Facebook) Pixel
• Functional cookies – used to remember user preferences

Necessary cookies are placed automatically. All other cookies are activated only after the user provides consent via the cookie consent management system (cookie banner).

Users may give, withdraw, or modify their consent at any time through cookie settings.

Managing and deleting cookies

Users can manage or delete cookies at any time through their web browser settings. Most browsers allow users to block or delete cookies and to configure notifications before cookies are stored.

Detailed information on cookie management is available in the help sections of the web browser used. Please note that disabling certain cookies may affect the functionality of the Website.

7. Third Parties and Data Sharing

Personal data may be shared with third parties only when necessary, including:

• IT and hosting service providers
• Analytics and advertising service providers (subject to user consent)
• Business partners or subcontractors, solely for the purpose of providing the requested service

In all cases, appropriate measures are taken to ensure that personal data is processed in accordance with applicable data protection laws.

8. International Data Transfers

If services are used that involve transferring personal data outside the Republic of Serbia or the European Union, appropriate safeguards will be implemented in accordance with applicable laws and data protection standards.

9. User Rights

Users have the right to:

• Request access to their personal data
• Request correction of inaccurate or incomplete data
• Request deletion of personal data (“right to be forgotten”)
• Request restriction of processing
• Object to data processing
• Withdraw consent at any time

Requests may be submitted via email to: office@angroup.rs

10. Data Security

The Company applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no method of data transmission or storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. Any changes become effective upon publication on the Website.

12. Contact

For any questions regarding this Privacy Policy, please contact us at: office@angroup.rs